Complicated Encounters and the Healthcare Interpreter

Complicated Encounters and the Healthcare Interpreter

Join us for the 5th Online Presentation of the 2024 DVTA WEBINAR SERIES:

On Thursday, July 11, 2024, from 7 PM to 8:30 PM (EST) via Zoom

Complicated Encounters and the Healthcare Interpreter: Research on a tool that assesses demands on concentration and mental fatigue in the interpreted encounter.

Presented by: Andrea Henry

 Presentation Overview:

Healthcare interpreters’ work can be taxing. However, we are often uncertain as to what exactly causes our mental fatigue, outside of the obvious issue of lengthy encounters and long workdays. This presentation provides information on the various factors at play in an encounter that can contribute to mental fatigue and degrade our performance. The presenter will shed light on precedents in other industries that corroborate the need for a measurement tool to raise awareness of the unique working conditions and complex nature of healthcare interpreting. The presenter will argue that the CFIE tool, jointly developed and validated by Children’s Healthcare of Atlanta and Emory University, provides a long-awaited answer to the perennial question about appropriate interpreter workload. Ultimately, the presenter will share information about the rigorous research process that yielded the CFIE tool, which has now been tested by approximately 65 interpreters who represent 8 language pairs working in three modalities (FTF, OPI, and VRI) at four distinct healthcare systems in Atlanta, Boston, Cincinnati, and San Antonio.

 Learning objectives:

1. Explore demands on concentration in the healthcare setting and interpreter mental fatigue

2. Describe grant-funded research that focuses on measuring interpreter mental fatigue

3. Learn about the patterns of complexity and mental fatigue experienced by 65 interpreters representing eight language pairs at healthcare facilities in Atlanta, Boston, Cincinnati, and San Antonio.

4. Consider ways that a measurement tool can aid interpreters, managers, and stakeholders.

Presenter: Andrea Henry has enjoyed working professionally in the field of healthcare interpreting for over 27 years. Most of those years have been in face-to-face interpreting of dialogue in both adult and children’s healthcare settings. Interpreting on the frontlines is her biggest joy. Additionally, Andrea has learned a great deal from many roles in this field having worked as a freelance interpreter, full-time OPI interpreter, interpreter coordinator for two healthcare organizations, interpreter trainer, full-time F2F interpreter in a level 1 trauma center, and interpreter researcher.  She has extensive experience in written translation (e.g., English > Spanish home care instructions), public speaking, and mentoring novice interpreters. Andrea’s areas of interest and expertise include specialization (e.g., pediatric cancer, pediatric heart defects, etc.), outside-the-box methods for navigating technical speech and sociolinguistic bumps, and value-added scripting for improved encounter interaction. Andrea is dedicated to moving our field forward by sharing strategies that improve communication and the patient’s clinical outcome, as well as raise our perceived value. She is strongly invested in keeping interpreters on the frontlines by raising awareness of our skill set, improving working conditions, and addressing the issue of fair pay. Finally, she is the principal investigator on grant-funded research on development and validation of a tool that measures complexity and mental fatigue in healthcare encounters.

AOPC: 1.5 CEUs


Difficulty level: All are welcome.

Registration deadline:  Tuesday, July 9th at 11:59PM

The workshop is free for current DVTA members and $45 for non-members.

Members must sign into their account to RSVP.

Refund Policy: All purchases are final. We are unable to issue refunds once your purchase has been processed.

You will receive a Zoom link prior to the event. (Please make sure to check your spam folder).

See you then!

DVTA Board of Directors


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